Got questions? We’ve got answers! Below you’ll find responses to some of the most common inquiries our customers have. This section aims to provide clear and concise information to help you navigate our services easily.

How much advance notice is required for a reservation?

You can book a ride with just one hour’s notice!

What is your cancellation policy?

No-Fee Cancellation: You can cancel without any charges up to one week before your ride.
Late Cancellations: Cancelling less than a week but more than 48 hours in advance incurs a 50% fee of your total booking cost.

How do I obtain a receipt?

Simply send an email to [email protected] or call our office at (682) 551-2910, and we’ll provide your receipt promptly.

Why might the charged amount differ from the quoted price?

Occasionally, additional services requested after the initial quote may alter the final charge.

Where should I meet my chauffeur at the airport?

Meet us directly at your terminal. We’ll be there waiting!

What if my flight is delayed?

Don’t worry—we monitor flights to adjust for any delays.

Are pets allowed in the vehicles?

Yes, your furry friends are welcome in our vehicles!

How can I contact my chauffeur?

You can contact your chauffeur directly by phone. We ensure you have all necessary contact details.

What training do your chauffeurs receive?

Our chauffeurs undergo comprehensive training, including vehicle orientation, defensive driving, safety procedures, customer service, compliance with regulations, GPS and navigation use, and emergency preparedness.

What should I do if I need to make changes to my booking?

Simply give us a call! The number is (682) 551-2910. We’re here to accommodate your needs.

Is there any charge for an additional stop?

No, there is no extra charge for making an additional stop.

Is there a fee for waiting periods?

No, we do not charge any waiting fees.

When will I be charged for my service?

You’ll be charged one week prior to your reservation date.

For any other questions or to book your next journey, feel free to contact us at (682) 551-2910 or email [email protected]. We’re committed to ensuring your travel is smooth and enjoyable.